Customer
Support
Need help with an order, receipt, delivery, return or the website? Email the official support inbox. You do not need anyone’s personal phone number.
Include your order number and the email used at checkout. For damage or a wrong item, attach clear photos of the item and packaging. Never email card details.
Order confirmation and receipts
After a successful payment, the shop shows a confirmation screen and links to the Stripe receipt. Stripe also emails the receipt to the address entered at checkout. Check spam or promotions if it is missing.
Production and tracking
Merch is made to order. Tracking is emailed when the carrier provides it. If tracking has not appeared after the estimated production period, send the order number to support.
Changes and cancellations
Contact us immediately. Production can start quickly. We will try to stop or correct an order before fulfilment begins, but cannot promise a change once production has started. Refunds and fulfilment are separate systems, so always contact support before cancelling an order in progress.
Returns, withdrawal and faults
Read the Terms of Sale for the 14-day EU/EEA withdrawal process and legal guarantee. Contact us before returning anything so we can give the correct destination. Do not return items to an address shown on a parcel without instructions.
Privacy requests
Use the same email with “Privacy request” in the subject. Read the Privacy & Cookies notice for your rights and how data is handled.
Response time
We aim to reply within two working days. Complicated carrier or fulfilment investigations may take longer, but we will keep you updated.